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Most companies that hold and use personal information need to notify us. If they don’t, they may be committing...
We provide wide-ranging support to enable teams across the ICO to consistently achieve the highest of standards...
The Helpline Team is the first point of contact for the thousands of people who call the ICO, so we have a very important...
Put simply, it is up to us to assess the thousands of written complaints and enquiries...
Providing a true public service
When people contact the ICO they come through to us. And we are proud to resolve the vast majority of enquiries and complaints people have regarding data protection and freedom of information. We deal with all written complaints and enquiries from customers. But when customers need to talk to someone, they call our Helpline. If we are unable to resolve a complaint or an enquiry, we make sure we have all the information we need and allocate it to one of our sector specialist casework departments.
Our work is very varied as we deal with a diverse range of complaints and enquiries from organisations, the public and even MPs. But don’t worry, we offer excellent induction training and there’s always someone on hand to support you, so you will always be able to provide a professional and customer focused service.
A large department made up of smaller teams, we provide Helpline, Case Reception and Operations Support services. Although we focus on different areas, our collective team spirit ensures that we share successes. Together we tackle issues and look to develop innovative new ways of working so we can provide the best service we can.
Key facts:
- We provide advice to over 120,000 callers each year.
- Around 30,000 people write to the ICO each year.
- We provide written advice and early complaint resolution to over 70% of ICO customers.
What skills do we look for?
You don’t need a background in customer service - just a passion for delivering the highest standards of customer service. You will need a good attention to detail and the willingness to consult with others where necessary and review information to resolve complaints and enquiries. Patient and resourceful, you should also be a real ‘people person’ who can build a rapport with everyone you deal with.
